FREQUENTLY

ASKED

questions 

THE ANSWERS TO ALL YOUR QUESTIONS.

OUR CHOCOLATE

A PASSION FOR PERFECTION

Why do you use Callebaut products?

Callebaut is a 100% Belgian Chocolate with the Finest Belgian Chocolate crafted in Belgium from bean to chocolate. They support artisan chocolatiers by supplying cocoa powder, solid bars,  Callets™ - solid chocolate drops and more. By choosing Callebaut finest Belgian chocolate we actively support local farmers in West Africa. A part of every pack or bar we purchase is reinvested in cocoa farm training and their community in partnership with the Cocoa Horizons Foundation. For more information CLICK HERE.

I have never shopped at Perth Chocolate Works. Where do i start?

We have made shopping our chocolates and treats easy for all of our new chocoholics!  We have made a list of the top ten fan favourites. Quickly pick and click! To shop them now click here.

Why are some of your chocolates not always available?

Our handmade products are carefully created in small batches using the highest quality Belgian Callebaut chocolate. The creation of fine quality chocolates demands precise execution of tempering, filling and mold preparation, enrobing, cooling and storage. Proper preparation of ingredients, equipment, temperature and timing are all critical aspects in creating the highest quality products. So, sometimes, our team cannot keep up with the demand. 

Why do you produce your chocolates in small batches verses bulk quantities?

Producing our chocolates in small batches ensures consistent quality and freshness of our chocolates.

Do you make all of the chocolate products sold in your stores?

Our chocolatiers make all of our chocolates, confections and treats in our on-site kitchen. Our Chocolate Works Team carefully selects the imported gourmet items you can also find in our store. 

I tried your product and was disappointed with the quality. What do I do?

If you have tried any of our products and found yourself disappointed, that is feedback we appreciate hearing! Our chocolatiers strive to make chocolates of the highest of quality - please send us an email through our Contact page, to submit a form now click here.

OUR BUSINESS

FAMILY RUN FROM THE VERY BEGINNING

How many locations do you have?

We have two locations. Our original location, Manitoulin Chocolate Works - CLICK HERE for more information on our Manitoulin Island location- and Perth Chocolate Works 17 Wilson Street E. Perth, ON. Main Floor of Code's Mill Building. For more information on our Perth location CLICK HERE.

CLICK HERE for more information about Team McKeen and the history of Chocolate Works. 

What is the best way to stay up to date with Perth Chocolate Works?

The best way to to stay updated on everything going on with our business is to follow our social media pages. You can find us on Instagram and on Facebook. 

SHOPPING WITH US

THE SWEETEST EXPERIENCE

What is the best way to shop with Perth Chocolate Works?

You can now shop with us in our retail store and through our website. Currently, our retail store is open. As we all maneuver through the global pandemic and lockdown procedures shopping our online store is a great way to shop our product and pick your favourites. 

What is the best way to place an order with Perth Chocolate Works?

Not comfortable shopping in-store? No problem! There are a few ways you can order our chocolates and treats. 

  • WEBSITE  |  To shop our online store click here. 

  • CONTACT FORM  |  If you have a request and need to make a special order email us through our contact form click here. 

  • PHONE US  |  Call our team during our store hours to place and order over the phone at (613) 466 - 0248.

ADDITIONAL NOTE : Our team likes to keep your orders organized and on a consistent time frame. To do this we do not accept orders placed through our social media platforms - Instagram and Facebook. Whether orders are placed in the comments or in a private message they will not be accepted and you will be referred to the three methods listed above.

How can we receive your product once ordered?

Not comfortable shopping in-store? No problem! There are a few ways you can order our chocolates and treats. 

  • CURB-SIDE PICKUP  |  To shop our online store click here. 

  • LOCAL DELIVERY  |  If you have a request and need to make a special order email us through our contact form click here. 

  • CANADA-WIDE SHIPPING  |  Call our team during our store hours to place and order over the phone at (613) 466 - 0248.

ADDITIONAL NOTE : As mentioned, our team likes to keep your orders organized. To do this we do not arrange local deliveries, curb-side pickup or online orders through our social media platforms - Instagram and Facebook. Whether orders are placed in the comments or in a private message, communication will not be accepted and you will be referred to email or phone.

For more information click here.

I have not received my order | There was an issue with my order | What do I do?

If you have not received your order or there was an issue with your order - your parcel was damaged or the incorrect items were shipped - please send us an email through our Contact page, to submit a form now click here.